Do you regularly streamline your systems and processes? Exceptional customer experience is a result of removing inefficiencies so that your team can focus on getting results.

Are you tapping into the power of exceptional customer experience? Focus your team on the impact of their work on customers, so they can deliver a satisfying and rewarding customer journey.

Join Mike Clark and explore the significance of consistency in customer service; with practical recommendations for improving brand loyalty and team dynamics.

Lack of connection hinders customer loyalty and fosters tension within teams. Are both your clients and your team feeling seen and heard?

Tackle the issue of disconnection between your front-line staff, your customers and your internal team, offering effective measures to bridge gaps and foster strong connections.

Explore the challenge of upset customers for your customer service team, with the essential skills required for them to manage well and deliver exceptional brand experiences.

Mike Clark shares how to overcome sales headaches caused by lack of confidence with specific focus points including lead quality, effective questioning and more.

We are exploring 7 Sales Headaches and how to avoid them. Today we're looking at the headache that comes from a lack of care - the inability to do cross selling and upselling.

We're exploring 7 Sales Headaches and how to overcome and avoid them. Today we're looking at a lack of understanding particularly around how to manage and handle the objections that you get.

We’re looking at 7 Sales Headaches and how to avoid them. This week we are looking at a lack of connection, particularly when meeting with clients, often due to not having intelligent questions.

We’re exploring 7 Sales Headaches to avoid and overcome. The headache we’re focusing on today comes from having a lack of systems and because of the lack of systems not creating a smooth customer journey.

Welcome to Learning BITES. We’re exploring 7 Sales Headaches and how you can overcome them and what I want to do is pick up on where we were last week and explore the headache of a lack of interest, which leads to poor customer engagement

We’re exploring 7 Sales Headaches. Lack of attention on your target customer profile can impact your sales. What can you do about this problem?