Lack of connection hinders customer loyalty and fosters tension within teams. Are both your clients and your team feeling seen and heard?

Explore the challenge of upset customers for your customer service team, with the essential skills required for them to manage well and deliver exceptional brand experiences.

We are exploring 7 Sales Headaches and how to avoid them. Today we're looking at the headache that comes from a lack of care - the inability to do cross selling and upselling.

We’re looking at 7 Sales Headaches and how to avoid them. This week we are looking at a lack of connection, particularly when meeting with clients, often due to not having intelligent questions.