Empower Your Growth: Dive into our Video Library for Business Training and Personal Development Insights
Team
Leadership
Customer Service
#384 - 7 Threats to Team Culture - Unclear Framework
Does lack of role clarity or unclear organisational structure compromise your team culture and success? Join Mike Clark as he explores practical and actionable strategies to tackle this challenge.
#383 - 7 Threats to Team Culture - Rigid Thinking
Is your team stuck in the "We've always done it this way" mindset? Are they lacking the initiative to question and improve their processes? Explore how you can build this element of your team culture through simple and effective actions.
#382 - Threats to Team Culture - Blame Culture
Is your team's productivity suffering because of a blame culture? Identify if this is a threat in your culture, learn how to address it and create the culture you want in your business.
#380 - 7 Threats to Team Culture - Moving Goalposts
Are "Moving Goal Posts" undermining your team's trust and hindering success? Explore the repercussions of shifting objectives; with actionable steps to foster clarity, align goals, and cultivate a resilient and successful team culture.
#376 - 7 Challenges of Customer Service - Inefficiencies
Do you regularly streamline your systems and processes? Exceptional customer experience is a result of removing inefficiencies so that your team can focus on getting results.
#375 - 7 Challenges of Customer Service - Absence of Customer Focus
Are you tapping into the power of exceptional customer experience? Focus your team on the impact of their work on customers, so they can deliver a satisfying and rewarding customer journey.
#373 7 Challenges of Customer Service - Impersonalisation
Lack of connection hinders customer loyalty and fosters tension within teams. Are both your clients and your team feeling seen and heard?
#369 - 7 Sales Headaches - Lack Of Care
We are exploring 7 Sales Headaches and how to avoid them. Today we're looking at the headache that comes from a lack of care - the inability to do cross selling and upselling.
#368 - 7 Sales Headaches - Lack of Understanding
We're exploring 7 Sales Headaches and how to overcome and avoid them. Today we're looking at a lack of understanding particularly around how to manage and handle the objections that you get.
#367 - 7 Sales Headaches - Lack Of Connection
We’re looking at 7 Sales Headaches and how to avoid them. This week we are looking at a lack of connection, particularly when meeting with clients, often due to not having intelligent questions.
#366 - 7 Sales Headaches - Lack Of Systems
We’re exploring 7 Sales Headaches to avoid and overcome. The headache we’re focusing on today comes from having a lack of systems and because of the lack of systems not creating a smooth customer journey.
#365 - 7 Sales Headaches - Lack Of Interest
Welcome to Learning BITES. We’re exploring 7 Sales Headaches and how you can overcome them and what I want to do is pick up on where we were last week and explore the headache of a lack of interest, which leads to poor customer engagement
#364 - 7 Sales Headaches - Lack Of Attention
We’re exploring 7 Sales Headaches. Lack of attention on your target customer profile can impact your sales. What can you do about this problem?