Have you ever met with resistance to change in your workplace, accompanied by the infamous phrase "We've always done it this way"? Explore how breaking free from rigid thinking and fostering a culture of learning can lead to significant improvements and innovation.

Can you spot the warning signs of a culture crisis? Among the daily hustle, tune in to the whispers that could signal a shift in your team dynamics.

Want to get the best of both worlds, where you can be a nice person but also get your team members to align with the targets and goals of the business? Mike explores how to set your team culture up for success in giving and applying feedback internally.

What is poor communication costing your business? Mike Clark takes a look at how you can measure and grow your effectiveness in this key skill.

Do you notice the warning signs of discontent in your team culture? Mike’s blog this week touches on the cause and cure for this threat to a thriving team culture. Read on!

What distinguishes businesses with a thriving team culture from the rest? Business coach Mike Clark explores three fundamental elements that serve as building blocks of a powerful team culture. Are you harnessing these game-changers in your business?

How can poor reviews be helpful? Learn to respond well, act on and leverage all feedback, whether positive or negative.

Where do you waste the most time? Mike Clark writes on the inefficiencies that impact team morale, motivation and engagement within an organisation. How well do you value time and efficiency?

Exceptional customer experiences always involve your customers being seen, and heard, and understood. Business trainer Mike Clark explores levels of customer service and what you need to be aware of in ensuring that your customers are having a memorable experience.

Have you mastered the tightrope of efficiency and personalised care that makes your customers feel seen, heard and valued? Mike Clark explores the sweet spot where automation and genuine human interaction seamlessly intertwine to give exceptional customer experience.

Mike Clark explores how examining processes and involving the team can lead to smoother (and faster) operations, improved productivity and happier culture.

Finding your space in an increasingly digital world is critical to business success in the current age. Mike Clark explores contributing factors in this article.

Every time you choose to spend money somewhere, you are casting a vote about quality, service levels, ethics and supporting what you want to see more of.

Human beings are wired to ‘read’ other humans. Our ability to discern a lot about someone within a short space of time has been the topic of much research, many books, discussions and debates. The human brain has to process a lot of information and loves to make shortcuts through pattern recognition.

Have you ever left a shop without buying anything because you felt they did not value you? 

I have asked this question of hundreds of people and a large number raise their hand. The crazy flip side is that people are equally enthusiastic in agreeing that they will pay more for good service. And the data backs this up.